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Order Never Arrived
My tracking says delivered but I didn't receive my package — what do I do?
We're so sorry to hear that! Here are a few things to try first: check around your front door, mailbox, or with neighbors in case it was left in an alternate spot. Sometimes carriers mark packages as delivered a day early. If your package still hasn'
My package says it's lost in transit — what happens now?
If your tracking shows no movement for more than 7 business days, contact us at [email protected]. We'll investigate with the carrier and do our best to get you taken care of. If you purchased Package Protection at checkout, your order will be el